At Lansford Early Childhood Solutions (“Lansford,” “we,” “our,” or “us”), we are committed to delivering high-quality educational kits, STEM kits, DIY kits, and books directly to your doorstep. This Return & Refund Policy outlines the conditions under which returns, replacements, or refunds may be offered to ensure a fair and transparent process for our customers.
1. General Policy
- Lansford is an online-only e-commerce platform; we do not have physical stores.
- All sales are final once the product is delivered.
- We do not generally provide returns, exchanges, or refunds except in cases of product defects, damage during delivery, or incorrect items being shipped.
2. Eligibility for Returns / Refunds
You may request a return or refund if:
- 1. The product is damaged during transit
- 2. The product received is defective
- 3. You received the wrong product
Important: All claims must be made within 48 hours of delivery.
3. How to Request a Return / Refund
- Order number
- Product name
- Nature of the issue (damaged, defective, wrong product)
- Unboxing video and photographs clearly showing the issue
1. Contact our Customer Support team at:
2. Provide the following details:
3. Our team will review your request and respond within 24–48 hours with the next steps.
4. Inspection and Verification
- All returned products are subject to verification.
- Products must be in their original packaging and include all components.
- Lansford reserves the right to reject a return/refund request if the product has been mishandled, used, or is missing parts.
5. Refund Process
- Once your return is approved, refunds will be processed through the original payment method.
- Refund processing time may take 5–7 business days depending on the bank or payment provider.
- Shipping charges, if any, are non-refundable.
6. Replacement / Exchange
- If a replacement is required, Lansford will ship the correct product after verification.
- Replacement shipping is generally free for verified defective or damaged items.
7. Products Not Eligible for Return / Refund
- Products damaged due to improper use, mishandling, or accidents after delivery
- Products without proper unboxing evidence
- Products purchased in promotional offers unless defective or damaged
- Products where the issue is subjective (e.g., preference, change of mind)
8. Customer Responsibilities
To ensure a smooth return or refund process:
- Inspect your order immediately upon delivery
- Keep the original packaging and all components
- Provide clear documentation of any damage or defect
- Contact Lansford within 48 hours for any eligible claims
9. Contact Information
For any questions, clarifications, or assistance regarding returns or refunds, reach us at: Lansford Early Childhood Solutions Bangalore, India